Refund policy
Purchases made through KeyFinale are tied to live events, so all sales are generally final.
Our guarantee. If a physical item arrives damaged, or is materially different from its description, contact us within 14 days of delivery. We will repair, replace or refund the item. Please include your order number and photos of the issue.
Travel packages and experiences. These are non-refundable once purchased, except as required by law or by the provider's terms. If a package cannot be delivered as described, we will work with you and the provider to offer a comparable alternative or a refund.
Accepted offers. An accepted offer becomes a purchase once it is paid for, and the same policy applies.
Authenticity. Hand-signed items are covered by our 100% Authenticity Guarantee: if one is proven not authentic by a recognized third-party authenticator (such as PSA/DNA, JSA or Beckett), return it and we will refund 100% of what you paid. Some framed pieces carry a printed (facsimile) signature; the listing always says so.
Items offered by the organization. Items an organization lists itself are delivered and guaranteed by that organization. Contact us with your order number and we will connect you.
How to request help. Email us through our Contact page with your order number. Approved refunds go back to your original payment method, usually within 5–10 business days.